Privacy Policy

1 What information we collect

We may collect two categories of information depending on how you interact with our website and services.

Personal information

We may collect personal information that you voluntarily provide, including:

• Name, email address, phone number, and other contact details
• Company name and related business information
• Information submitted through forms, inquiries, or while using our services

Non-personal information

We may automatically collect certain non-identifiable information, such as:

• IP address
• Browser type and version
• Device type and operating system
• Geographic location (approximate)
• Website usage data and interaction details

This information does not directly identify you but helps us improve our services.

Cookies and similar technologies

We use cookies and similar technologies to enhance your experience on our website. These may:

• Remember your preferences and settings
• Improve website functionality and performance
• Help deliver relevant content and advertisements

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function properly if cookies are disabled.

2 How we use the information we collect

We use the information collected for the following purposes:

Provide and improve our services

• Deliver requested services and respond to inquiries
• Provide customer support
• Improve website performance, functionality, and user experience

Analysis and research

• Better understand user behaviour
• Enhance our services and offerings
• Improve marketing and business strategies

Security and protection

• Detect, prevent, and respond to fraud, abuse, and security threats
• Enforce our terms and policies
• Comply with legal obligations

3 How we share the information we collect

We do not sell your personal data. We may share information only in the following limited circumstances:

Service providers

We may share information with trusted third-party service providers who perform functions on our behalf, such as website hosting, analytics, and customer relationship management tools. These providers are required to protect your information and process it in accordance with applicable laws.

Affiliates and business partners

We may share relevant information with affiliates or partners where necessary to provide services or collaborate on offerings. All such parties are expected to maintain appropriate data protection standards.

Legal authorities and compliance

We may disclose information where required to:

• Comply with applicable laws or regulations
• Respond to lawful requests from authorities
• Protect our rights, users, or property
• Prevent fraud or potential harm

4 How we protect the information we collect

We implement appropriate technical and organisational measures to safeguard your information against unauthorised access, loss, misuse, or alteration.

5 Links to other websites

Our website may contain links to third-party websites. We are not responsible for the content, security, or privacy practices of such external sites. We encourage you to review their privacy policies before sharing any personal information.

6 Your rights and choices

Depending on applicable laws, including GDPR, you may have the following rights regarding your personal data:

To exercise these rights, please contact us at info@defactoinfotech.com. We may require verification of your identity before processing your request.

7 Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us.