+1 415-825-2240
Customer Self-Service
Empowering growth through Microsoft
Streamlining processes to deliver impactful, lasting change.
Uniting people, processes & technology since 1996
In our journey of over 25 years, de facto infotech has emerged as a trailblazer in the realm of Microsoft solutions. As a leading Microsoft Solutions Partner for Business Applications, our unwavering dedication to innovation and client success sets us apart.
We specialize in harnessing the power of Dynamics 365 and the cutting-edge technologies of the Power Platform to revolutionize businesses. Backed by a rich history of excellence and proven methodologies, we have consistently empowered organizations to streamline operations, drive productivity, and achieve sustainable growth.
As you embark on your digital transformation journey, trust in our proven expertise, deep industry knowledge, and unwavering commitment to delivering exceptional results. Partner with de facto Infotech to unlock the full potential of Dynamics 365 and revolutionize your business with the power of Microsoft technologies.
Our approach →Microsoft, done right. Three words that summarise what customers, partners, and the Microsoft ecosystem can expect from us — the platform mastered, the implementation honest, the outcome real.
Our vision & mission
The principles that guide every engagement, every solution, and every relationship we build.
Our Mission
We turn the Microsoft cloud into business outcomes for our clients, delivered to a published standard, every time
Our Vision
To be the Microsoft partner clients trust with the work that matters most — and the place the best Microsoft talent in the region chooses to build a career.
What we stand for
Our values aren't just words — they shape every interaction with clients, partners, and each other.
Outcomes over effort
We are paid for results, not hours; we design for the result
Standard over bespoke
We start from the standard and treat departures as deliberate, defended exceptions.
Teach what you know
The Academy ethos — capability compounds when it is shared.
Say the hard thing early
Bad news travels fast here; surprises are a failure of the system.
Leave the system better
Everyone who uses the system also tends it.
Our Promise
Always Prompt. Always Flexible. Always an Expert. Three words our customers should be able to use about us without hesitation. Prompt is how we respect their time. Flexible is how we respect their reality. Expert is how we earn the right to be in the room.
The de facto Standard
When a customer chooses de facto Infotech, they're choosing the version of Microsoft they were promised — implemented by people who care as much about their business as they do.
Microsoft, done right. That's the standard. That's us.
India
HQ
United Kingdom
Canada
Australia
United States
Singapore
Hear directly from businesses we've helped transform
See how customers describe their experience working with de facto infotech.
"Defacto infotech didn't just implement Dynamics 365; they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months."
"HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional."
"The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations."
Book your free Dynamics 365 audit
Get a comprehensive analysis of your current systems and a customized roadmap for digital transformation — completely free.
- ✓ Free system health check
- ✓ ROI projection analysis
- ✓ Custom implementation roadmap
- ✓ Technology stack recommendations
- ✓ Budget & timeline estimates
- ✓ 60-minute strategy session with an expert