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Implementation that starts with your process, not a blank Gantt chart.
We deliver Dynamics 365 and the Power Platform process-first — on Microsoft Success by Design, anchored to the Business Process Catalog. You get scope you can see, fewer customisations to maintain, and far fewer surprises at go-live.
Most implementations fail in the scope, not the software.
When a project is scoped as a feature list and a date, every gap turns into a custom build, and every custom build turns into cost, defects, and an upgrade you can't take. We scope against process instead.
The feature-list trap Common approach
- Requirements written as wishes, not processes
- Every gap becomes a customisation
- Scope drift no one can measure
- Testing has nothing stable to trace to
- Upgrades break what was bolted on
The process-first way de facto approach
- Scope is a list of in-scope business processes
- Standard process is the default; gaps are explicit
- Every change is a process added or a gap opened
- Requirements, tests and backlog trace to a process ID
- Standard configuration stays upgrade-safe
Two Microsoft frameworks, run as one method.
We don't invent a lifecycle. We adopt Microsoft's proven one and run it against Microsoft's standard library of business processes — so we deliver the way Microsoft and FastTrack expect.
Success by Design
Microsoft's review-driven implementation framework. Five phases, structured checkpoints, a named approver at each gate. Qualifying Dynamics 365 work aligns to Microsoft FastTrack.
Business Process Catalog
Microsoft's standard catalog of 15 end-to-end scenarios across 100+ process areas — Order to Cash, Source to Pay, Hire to Retire and more. Your scope is defined as the processes that are in.
Fit-to-standard
We test each in-scope process against the standard product first. The standard path is supported and upgrade-safe; every departure is a deliberate, documented gap — not an accident.
Five phases. A review at every gate.
A project isn't started by booking time — it's started by agreeing the in-scope process list. Every phase ends in a review with a binary outcome: pass, pass-with-conditions, or hold.
Discover
Validate requirements and map them to in-scope Business Process Catalog processes. Agree the scope baseline and commercials.
Initiate
Fit-to-standard workshops walk each in-scope process against the product. Lock the high-level design and baseline.
Implement
Detailed design, configuration and build in iterative cycles, unit-tested by process area. Custom build runs agile on Azure DevOps.
Prepare
Process-based integration testing and UAT, performance, security, training and cutover planning.
Operate
Go-live, hypercare, a clean support transition with a process-organised runbook, adoption monitoring and continuous improvement.
The benefits land where it counts.
Why our approach delivers results
At de facto infotech, our approach is rooted in understanding your business inside out. We align every solution with real operational needs — not just to implement technology, but to drive clarity, consistency, and long-term impact across your organization.
Learn about us →Process-first thinking
Every solution is mapped to real business workflows before a single line of code is written.
Precision delivery
Structured, agile implementation ensures on-time delivery without disrupting your operations.
People-centered
We invest in user enablement and adoption so your team gets full value from every solution.
Measurable outcomes
ROI is built into the roadmap. We define success metrics before implementation begins.
Why clients choose de facto infotech
25 years of Microsoft practice distilled into outcomes you can measure.
Implementations delivered
Across manufacturing, healthcare, retail, utilities, non-profit, and education — every engagement follows our proven 5-step methodology.
Client satisfaction rate
Our process-first approach means fewer surprises, better adoption rates, and solutions that actually fit how your business works.
Years of Microsoft expertise
100% focused on Microsoft Business Applications — deeper specialization means faster delivery and better outcomes for every client.
Hear directly from businesses we've helped transform
See how clients describe their experience working with de facto infotech.
"Defacto infotech didn't just implement Dynamics 365 — they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months."
"HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional."
"The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations."
Let's scope your implementation against process.
A short scoping call maps your priorities to in-scope business processes and shows you exactly what fit-to-standard delivery would look like for your organisation.
- ✓ Map your priorities to in-scope business processes
- ✓ See what fit-to-standard delivery looks like for your org
- ✓ Understand Success by Design phases and gate reviews
- ✓ Identify scope, estimate, and change control approach
- ✓ Answer your questions with experienced Microsoft specialists
- ✓ 60-minute scoping session — completely free