Empower your marketing teams to engage customers with data-driven insights, predictive analytics, and automated journeys.
Tired of fragmented data and disconnected marketing workflows? Dynamics 365 Customer Insights brings all your customer information—behavioral, transactional, and demographic—into a unified, actionable view.
Powered by AI, predictive analytics, and Copilot, your marketing teams can uncover high-value segments, anticipate customer behavior, and orchestrate real-time, personalized journeys across email, social, web, and mobile channels. Transform insights into data-driven actions that deliver relevant, timely, and highly engaging customer experiences at scale.
Explore Dynamics 365 Customer Insights through our demo. See how AI, predictive analytics, and Copilot can transform your marketing strategy with personalized, data-driven campaigns.
Discover how Dynamics 365 Customer Insights harnesses data to deliver personalized experiences and actionable insights for deeper customer engagement.
Integrate transactional, behavioral, and demographic data for a complete, 360° view of each customer.
Discover new audiences, create high-value segments, and target customers intelligently using AI insights.
Use AI models and Copilot to forecast customer intent, identify opportunities, and recommend next-best actions.
Design real-time, multichannel journeys to deliver personalized campaigns across email, web, mobile, and social channels.
Enhance profiles with third-party and internal data while ensuring privacy compliance and consent management.
Measure campaign performance, engagement, and ROI with dashboards powered by AI and Copilot-generated insights.
Connect insights with Sales, Marketing, and Customer Service for coordinated, data-driven engagement.
Schedule a personalized demo with the experts at defacto infotech to see how Dynamics 365 Customer Insights can integrate with your existing systems, unify your customer data, and enable AI-driven marketing strategies tailored to your business goals.
Book a free demo →
When you partner with defacto infotech, you gain more than a technology provider. You gain a team that understands business, processes, and growth. We work alongside you to deliver practical solutions that create real impact and long-term value.
We align technology to your core business processes. By understanding how your organization operates, we implement solutions that enhance efficiency, strengthen collaboration, and support consistent performance.
As a certified Microsoft partner, we leverage established best practices and industry standards to deliver secure, scalable, and future-ready solutions across the Microsoft ecosystem.
Our focus is on measurable impact. We enable greater visibility, improved decision-making, and operational agility that help organizations respond to change and drive growth.
Digital transformation is a continuous journey. We provide ongoing support, performance optimization, and strategic guidance to ensure your Microsoft investments continue to deliver value over time.
As a certified Microsoft partner, defacto infotech helps you maximize the value of Dynamics 365 Customer Insights through:
Conduct a thorough assessment of customer data, engagement touchpoints, and campaign requirements to design a strategic, AI-driven marketing roadmap.
Seamlessly integrate diverse data sources, unify customer profiles, and enable automated, real-time journey orchestration to engage customers at the right moment.
Adapt dashboards, workflows, and AI-powered reporting to align with specific business objectives, ensuring your marketing team has actionable insights at their fingertips.
Leverage predictive analytics, segmentation recommendations, and Copilot guidance to refine campaigns, enhance engagement, and maximize ROI.
Accelerate deployment and adoption with expert guidance, proven frameworks, and best practices, ensuring a smooth, rapid rollout that delivers measurable impact.
See how organizations have enhanced engagement, personalized campaigns, and improved ROI with Dynamics 365 Customer Insights.
“With a comprehensive view of each client’s journey, we were able to provide more consistent and personalized support, reinforcing our commitment to their well-being.”
Products
Sales
Customer Insights
Customer Service
Customer Voice
Field Service
Flexible plans designed to suit businesses of all sizes, goals, and budgets.
Deliver connected customer journeys and campaigns with unified customer data.
$1850 $1700 Our price, per user/month Contact us →Add connected customer journeys and campaigns with unified customer data to your qualified Microsoft stack.
$1150 $1000 Our price, per user/month Contact us →AI-driven insights and actionable recommendations improve segmentation, journey orchestration, and campaign outcomes.
AI-driven insights and actionable recommendations improve segmentation, journey orchestration, and campaign outcomes.
Organizations report up to 315% ROI when modernizing marketing operations with Dynamics 365 Customer Insights.
Analyze marketing performance with interactive dashboards and analytics.
Click this
Enhance targeting, content creation, and engagement with AI-powered recommendations.
Click thisHear directly from businesses we’ve helped transform
Defacto infotech didn’t just implement Dynamics 365; they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months.
HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional.
The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations.
Get answers to common questions about customer insights solutions, consulting services, and Dynamics 365 Customer Insights implementation.
A customer insights solution helps organizations collect, unify, and analyze customer data from multiple sources to create a complete view of each customer. Platforms like Microsoft Dynamics 365 Customer Insights enable businesses to combine behavioral, transactional, and demographic data to generate actionable insights, improve segmentation, and deliver personalized experiences across marketing and engagement channels.
Enterprises rely on a top customer insights solution for enterprises to break down data silos and gain a unified understanding of customer behavior. With AI-driven analytics and predictive insights, organizations can identify high-value audiences, personalize engagement, improve marketing ROI, and deliver consistent experiences across digital and offline touchpoints.
Customer insights consultants help organizations design, implement, and optimize data-driven customer engagement strategies. Through customer insights consulting, experts analyze existing data sources, recommend the right technology architecture, implement platforms like Dynamics 365 Customer Insights, and help teams turn data into actionable marketing and business intelligence.
A Dynamics 365 Customer Insights implementation partner helps businesses successfully deploy and integrate the platform within their existing technology ecosystem. As a Microsoft Dynamics 365 Customer Insights implementation partner, firms like defacto infotech provide services such as data integration, configuration, customization, journey orchestration setup, and ongoing optimization to ensure organizations maximize the value of their customer data.
Dynamics 365 Customer Insights licensing is typically based on the number of unified customer profiles and the capabilities required for data and journey orchestration. Organizations can choose the appropriate license depending on their data volume, engagement needs, and marketing automation requirements.
In many cases, organizations may integrate Dynamics 365 Customer Insights with other Microsoft solutions such as Dynamics 365 Sales, Marketing, or Power BI. While the core Dynamics 365 Customer Insights license provides customer data and analytics capabilities, additional Microsoft services may require separate licensing depending on the specific features and integrations used.
Partner with defacto to identify opportunities and implement the right Microsoft solutions to support your business priorities.
In this complimentary session, we will:
Your information is secure and will only be used to schedule your consultation.
+1 415-825-2240
Customer Self-Service
