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"Migrating to an integrated platform has streamlined our operations, improved customer support, and provided real-time financial insights, driving our efficiency and growth."
Products
Dynamics 365 Customer Service
Dynamics 365 Project Operations
Solutions
Empower your organization with AI-driven business transformation
Drive efficiency and insight across your business with Dynamics 365, Microsoft's intelligent suite of AI-powered applications. Connect people, processes, and data to streamline operations and deliver measurable outcomes.
Trusted by
Powering modern enterprises with intelligent solutions
Forward-thinking organizations choose Defacto to bring together data, people, and processes with Microsoft Dynamics 365, enabling smarter decisions, faster execution, and sustainable growth.
Transform operations
Transform business operations with AI-powered, connected applications
Dynamics 365 brings together CRM and ERP capabilities with next-generation AI and Copilot experiences. Built on a unified data foundation, it enables organizations to connect teams, unify data, and drive intelligent outcomes across every business function.
Sales & marketing
Accelerate revenue with AI-assisted selling and marketing
Drive growth with unified data and AI-powered engagement.
- Generate content and insights with Copilot
- Align sales and marketing data
- Personalize omnichannel campaigns
Customer service
Deliver differentiated customer experiences with AI-powered service
Provide faster, smarter support across every channel.
- Assist agents with Copilot
- Enable seamless omnichannel service
- Automate and improve resolution times
Finance & operations
Drive operational excellence with intelligent ERP
Optimize operations with AI-driven insights and automation.
- Simplify financial analysis with Copilot
- Improve supply chain visibility
- Automate core business processes
Data & AI
Unify data and enable AI innovation across the business
Build a strong data foundation for AI and apps.
- Unify data with Dataverse
- Extend with low-code tools
- Ensure security and compliance
Cloud platform
Adapt and scale with a future-ready cloud platform
Support growth with a flexible, AI-first platform.
- Integrate with Microsoft Cloud
- Innovate with built-in AI
- Scale with global infrastructure
Solutions
Explore Dynamics 365 solutions
See how Dynamics 365 applications help you connect people, data, and processes to adapt faster, work smarter, and deliver better business outcomes.
Sales
Accelerate revenue with AI-assisted selling. Prioritize opportunities, strengthen customer relationships, and close deals with confidence.
Learn more →Customer Service
Deliver intelligent, connected service experiences. Empower agents with real-time insights and automate support across every channel.
Learn more →Finance
Drive financial agility with real-time insights. Simplify operations, improve forecasting, and accelerate your financial close.
Learn more →Supply Chain
Build a more resilient supply chain. Use AI to improve planning, optimize inventory, and respond quickly to changing demand.
Learn more →Project Operations
Deliver successful projects with connected operations. Align people, processes, and financials to improve efficiency and profitability.
Learn more →Field Service
Provide proactive, connected service in the field. Optimize scheduling, increase first-time fix rates, and enhance customer satisfaction.
Learn more →AI-powered impact
AI-powered impact across your organization
Accelerate revenue
30–50%
Close deals faster and personalize customer journeys using AI insights in Dynamics 365 Sales
Deliver exceptional service
Up to 70%
Reduce average agent handling time and provide proactive support across channels with AI-powered Dynamics 365 Customer Service
Optimize operations
$1.5M+
Save on unplanned downtime and improve supply chain efficiency with AI-driven insights in Dynamics 365 Supply Chain Management
Boost financial productivity
Up to 55%
Streamline cash flow and finance processes with real-time analytics in Dynamics 365 Finance
Why defacto
What sets us apart
Defacto infotech partners with you to deliver business transformation with Microsoft technologies, combining deep expertise with a focus on measurable outcomes and long-term value.
Microsoft Solutions Partner
150+ Dynamics 365 implementations
15+ countries served
24/7 support
Flexible engagement models
Process-led delivery
We align technology to your business processes, helping improve efficiency, strengthen collaboration, and enable consistent performance.
Proven Microsoft expertise
Our certified team applies best practices across Dynamics 365, Power Platform, and Azure to deliver secure, scalable, and future-ready solutions.
Focus on business outcomes
We prioritize measurable impact, enabling better visibility, faster decision-making, and greater operational agility.
Continuous innovation and optimization
We support your transformation journey with ongoing improvements, ensuring your solutions continue to evolve and deliver value over time.
Customer story
Discover how organizations have leveraged Dynamics 365 Project Operations to streamline operations, improve profitability, and deliver exceptional project outcomes.
What our clients say about us
Hear directly from businesses we've helped transform
★★★★★ 5.0
Defacto Infotech didn't just implement Dynamics 365; they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months.
JM
John mitchellCTO, Global manufacturing firm
★★★★★ 5.0
HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional.
SK
Sarah kimCFO, Healthcare provider
★★★★★ 5.0
The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations.
MR
Michael rodriguezOperations director, retail chain
Ready to transform?
Get a free assessment of your current systems and processes
Partner with defacto to identify opportunities and implement the right Microsoft solutions to support your business priorities.
In this complimentary session, we will:
- ✓ Discuss your current challenges, priorities, and business objectives
- ✓ Explore how Microsoft solutions can support your goals and operations
- ✓ Share practical recommendations aligned with Microsoft best practices
- ✓ Outline potential next steps based on your requirements and priorities
- ✓ Answer your questions with guidance from experienced Microsoft specialists
Your information is secure and will only be used to schedule your consultation.
100% ConfidentialNo obligationTrusted Microsoft Partner