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Microsoft Microsoft Solutions Partner

A trusted Microsoft partner driving intelligent business transformation

Smarter operations, real outcomes with Dynamics 365, Power Platform, and Data & AI.

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45%
Average efficiency gain
500+
Successful implementations
98%
Client satisfaction
20+
Years of expertise
24/7
Support available

Microsoft Solutions Partner for Business Applications

"At defacto infotech, we leverage the power of Microsoft Business Applications to help businesses achieve more — optimizing operations, enhancing collaboration, improving customer experiences, and unlocking valuable insights through data-driven decision-making."
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Solutions & technology

Achieve your business goals, using our solutions & technology

Achieve more with solutions that combine data, AI, automation, and cloud for measurable business value.

ERP transformation with AI

Modernize core business processes with AI-enabled ERP capabilities. Leverage Dynamics 365 Finance and Supply Chain Management to improve visibility, optimize planning, and enhance operational resilience.

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Service transformation with AI

Redefine customer service with AI-driven support, self-service, and automation. Equip agents with intelligent insights and seamless omnichannel experiences with Customer Service, Field Service and Copilot.

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Scale business operations with AI

Support growth with intelligent tools tailored to SMBs and enterprises. Business Central implementation and automation streamline workflows, improve connectivity, and enhance productivity at scale.

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Sales transformation with AI

Transform your sales organization with AI-infused tools that deliver real-time insights, contextual recommendations, and guided selling. With Dynamics 365 Sales and Copilot, sellers close deals faster.

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Innovate with low-code AI and agents

Accelerate application development and process automation with Power Platform and generative AI. Enable teams to innovate rapidly with low-code tools and AI agents, reducing time-to-value.

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Not sure where to start?

Book a free assessment and we'll map the highest-impact opportunities for your organization.

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By industry

Industry-specific Dynamics 365 solutions

Tailored implementations that solve your industry's unique challenges and drive measurable results.

Manufacturing
Manufacturing solutions

Microsoft Fabric for manufacturing — data-driven operational transformation

Ludhiana Beverages Pvt. Ltd. modernized its analytics landscape by breaking down data silos, unifying enterprise data, and enabling real-time insights across production, sales, logistics, and distribution with Microsoft Fabric and Power BI.

100%
Centralized data
50%
Reduction in manual reporting
30%
Faster decision-making
View manufacturing case study →
Healthcare
Healthcare solutions

Low-code solutions for healthcare efficiency and modernization

Red Crescent Hospital modernized its legacy systems with the Power Platform, enabling low-code solutions that streamline operations, enhance patient care, and support agile, integrated workflows.

90%
Application modernization
40%
Faster operations
30%
Improved patient care
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Non-profit
Non-profit solutions

Dynamics 365 for non-profits — driving mission impact and operational excellence

Interrelate modernized its legacy systems with Dynamics 365, creating a unified, secure data platform across 30+ locations. Automated workflows reduce manual effort; Power BI dashboards provide real-time insights, freeing staff to deliver personalized services to families and communities.

100%
Data centralization
50%
Reduction in manual tasks
25%
Improved service delivery
View non-profit case study →
Utilities
Utilities solutions

AI-powered customer service transformation with Copilot Studio

A leading utilities provider modernized customer service with Microsoft Copilot Studio, Dynamics 365, and Power Automate — delivering AI-driven query resolution, streamlined case management, and 24/7 support to improve customer satisfaction and agent productivity.

70%
Faster query resolution
50%
Reduced agent workload
24/7
Customer support availability
View utilities case study →
Education
Education solutions

Dynamics 365 for education — unified campus operations and student engagement

A leading educational institution modernized administrative and student engagement processes with Dynamics 365, centralizing operations across multiple campuses, automating workflows, and gaining real-time insights to improve student experiences and operational efficiency.

30%
Increase in student enrolment
40%
Reduction in administrative workload
25%
Improvement in retention rates
View education case study →
Our methodology

Business process-focused solution implementation approach

A Microsoft-aligned framework for building adaptable, scalable solutions

In fast-changing markets, successful solutions are driven by clear, efficient, and scalable business processes. Our approach follows Microsoft's business process-focused methodology, using processes as the foundation to align strategy, technology, and outcomes.

1

Process identification

Define relevant end-to-end business processes using Microsoft's business process catalog as a common starting point.

2

Business language & taxonomy

Establish a shared process language that reflects your industry, organization, and operating model.

3

Current state assessment

Understand how processes operate today, including manual steps, system dependencies, and gaps.

4

Future state vision

Design optimized, standardized processes aligned to business goals and target operating models.

5

Process alignment & governance

Ensure consistency, visibility, and continuous improvement across processes as the business evolves.

Is your organization struggling with disparate systems for CRM, HR, Finance, and Operations?

Our Dynamics 365 solution seamlessly integrates these functions, resulting in increased efficiency and better reporting and analytics. This empowers data-driven decisions that drive growth — and our process-focused approach simplifies your transition to the cloud while minimizing risk.

Say hello to streamlined operations with Dynamics 365
Microsoft Dynamics 365
Microsoft Business Applications

We are 100% focused on Microsoft Business Applications

As a dedicated Microsoft Business Applications solution partner, we specialize in low-code innovation that empowers enterprises to modernize, automate, and scale with confidence.

Our other competencies

Additional Microsoft Solutions Partner designations across Azure, Modern Work, and AI-driven innovation.

Innovation
Modern Work
Microsoft Azure
Business Applications
Infrastructure Azure
Certifications

Recognized across the Microsoft ecosystem

Our certifications demonstrate trusted capability and proven delivery excellence.

Trusted worldwide

Trusted by top industry leaders worldwide

Transforming operations and delivering measurable results for organizations globally with Dynamics 365 and Power Platform.

Vanden
ZICTA
HF Super
TIP
AAON
AGS
LBPL
Xplore
500+
Successful implementations
98%
Client satisfaction
20+
Years of expertise
24/7
Support available
Customer success

Customer success stories

See how organizations achieve measurable impact with our digital transformation and business automation solutions.

Vanden Global customer story
Vanden Global
Power BILow-code development

Low-code solutions driving operational efficiency and sustainable growth

The challenge

Vanden Global needed better visibility and control across its geographically distributed recycling operations. Decentralized data and manual processes limited real-time tracking, routing efficiency, and material lifecycle management.

The solution

We implemented Power BI for real-time, area-level insights and leveraged low-code development to modernize applications and streamline end-to-end recycling operations.

35%
Operational efficiency increase
20%
Improved resource utilization
20%
Real-time insights
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Chanakya Dairy and Bakery customer story
Chanakya Dairy and Bakery
Business Central

Streamlining operations with Dynamics 365 Business Central

The challenge

Chanakya Dairy relied on disconnected legacy systems and manual processes, resulting in limited visibility across inventory, finance, production, and distributor schemes — impacting efficiency and decision-making.

The solution

We deployed Microsoft Dynamics 365 Business Central to unify operations and automate key business processes, improving collaboration, enabling real-time insights, and increasing operational efficiency.

40%
Operational efficiency improvement
30%
Inventory accuracy increase
95%
On-time order fulfillment
Read full success story →
ZICTA customer story
ZICTA
Low-code development

Empowering regulatory excellence with low-code development

The challenge

ZICTA operated with systems spread across multiple departments, creating data silos that slowed regulatory workflows, limited collaboration, and increased operational overhead.

The solution

We leveraged Microsoft Power Platform to rapidly build and deploy low-code applications that connected core departments, centralized data, and enabled seamless cross-functional collaboration.

50%
Faster regulatory processes
40%
Operational efficiency gain
30%
Cross-department collaboration
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Team Invest customer story
Team Invest
Business Central

Transforming financial operations across multiple entities

The challenge

As Team Invest scaled through acquisitions, managing finance across nearly 18 entities became increasingly complex. Legacy systems limited consolidation, slowed financial closes, and reduced visibility into group-wide performance.

The solution

We implemented Microsoft Dynamics 365 Business Central to replace legacy systems and create a unified financial platform — streamlining accounting, fixed asset management, and portfolio-wide synchronization.

40%
Faster financial consolidation
35%
Operational efficiency improvement
50%
Less manual accounting
Read full success story →
Testimonials

What our customers say

See how customers describe their experience working with defacto infotech and the results achieved.

★★★★★ 5.0

"Defacto infotech didn't just implement Dynamics 365 — they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months."

JM
John mitchell
CTO, Global manufacturing firm
★★★★★ 5.0

"HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional."

SK
Sarah kim
CFO, Healthcare provider
★★★★★ 5.0

"The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations."

MR
Michael rodriguez
Operations director, retail chain
FAQ

Frequently asked questions

We provide comprehensive Dynamics 365 consulting to help you plan, adopt, and scale Microsoft Business Applications — strategic planning and roadmap development, business process analysis, solution architecture design, customization and configuration, integration strategy, and ongoing performance optimization. As a Microsoft Business Applications Solutions Partner, every engagement drives measurable business value, operational agility, and long-term success.

Yes. We are a trusted Dynamics 365 implementation partner with deep experience deploying CRM and ERP solutions across industries. Our certified consultants manage end-to-end implementation — cloud setup, data migration, system integration, environment configuration, workflow automation, and user adoption planning — following a process-focused methodology that minimizes risk and accelerates time-to-value.

Absolutely. Our Dynamics 365 Business Central implementation services unify your finance, operations, sales, and supply chain on a single intelligent platform. We handle planning, configuration, data migration, custom workflows, reporting, security setup, training, and go-live support — whether you're modernizing core processes or replacing legacy systems.

Yes. We deliver full Power Platform consulting — Power Apps, Power Automate, Power BI, Power Pages, and Dataverse — to accelerate low-code innovation and intelligent automation. Services range from needs assessment and solution design to development, integration, governance, and adoption enablement. Combined with Dynamics 365 and AI-driven tools, we help you streamline workflows and unlock actionable insights.

Yes. We are a Microsoft Solutions Partner for Business Applications, accredited for expertise and proven customer success in Dynamics 365, Power Platform, and related Microsoft technologies. This designation reflects our deep technical capabilities, process-led delivery approach, and commitment to helping organizations succeed at scale.

We start by analyzing your existing workflows to identify bottlenecks and opportunities. Then we apply intelligent automation, predictive analytics, Copilot-powered insights, and integrated dashboards to eliminate inefficiencies and improve outcomes across sales, service, finance, supply chain, and more. With AI and automation embedded into your Dynamics 365 and Power Platform ecosystem, your teams work faster, smarter, and with greater clarity.

Ready to transform?

Book your free Dynamics 365 audit

Get a comprehensive analysis of your current systems and a customized roadmap for digital transformation — completely free.

  • ✓ Free system health check
  • ✓ ROI projection analysis
  • ✓ Custom implementation roadmap
  • ✓ Technology stack recommendations
  • ✓ Budget & timeline estimates
  • ✓ 60-minute strategy session with an expert
100% confidentialNo obligationExpert consultants

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