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Microsoft Copilot
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AI & Copilot
Build smarter agents with Generative AI
Create, customize, and deploy intelligent copilots across your organization using natural language, low-code design, and AI-powered automation.
Microsoft Copilot Studio
Microsoft Copilot Studio
Struggling to extend AI beyond Microsoft 365 Copilot? Microsoft Copilot Studio is an AI-powered, low-code platform that enables businesses to create custom copilots and generative agents tailored to their unique needs. With intuitive design tools, natural language prompts, and built-in generative AI, it empowers teams to rapidly build, test, and deploy agents that deliver conversational, context-aware, and productive experiences.
Copilot Studio seamlessly integrates with Microsoft 365, Teams, Dynamics 365, Power Platform, and third-party applications—allowing copilots to access enterprise knowledge, trigger workflows, and handle tasks across multiple channels. From customer support bots to task automation agents, organizations can deploy solutions that enhance productivity, reduce workloads, and improve user experiences—while maintaining enterprise-grade security and governance.
See Copilot Studio in action
Watch how easy it is to create, customize, and deploy intelligent copilots using natural language, low-code design, and AI-powered automation—bringing productivity and innovation to your organization.
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Capabilities
Capabilities of Microsoft Copilot Studio
Explore how Microsoft Copilot Studio empowers you to build, customize, and deploy intelligent copilots using natural language and low-code tools.
Low-code & graphical design
Build agents with a visual interface—no coding required—while still supporting natural language prompts and AI-powered logic.
Generative AI integration
Enable agents to generate conversational responses, summarize content, and analyze text, documents, and images with AI.
Enterprise data access
Connect copilots to Microsoft Graph, Dataverse, OneLake, SharePoint, and other internal or third-party data sources to ground responses in real organizational knowledge.
Workflow automation & agent flows
Automate tasks and multi-step processes, integrate with apps, APIs, and services, and enable agents to act autonomously or trigger workflows.
Channel deployment
Publish agents across Teams, Microsoft 365, web portals, mobile apps, and external platforms, ensuring users can interact wherever they work.
Advanced developer tools
Extend agents beyond low-code design with custom connectors, API integrations, and interaction with UI elements and voice channels.
Security & Governance
Control agent creation, sharing, and lifecycle centrally with Power Platform admin center and Microsoft Purview while maintaining compliance, privacy, and performance monitoring.
Business outcomes
Benefits of using Microsoft Copilot Studio
Deploy AI agents that accelerate response, reduce cost, and create better experiences for employees and customers.
Get answers quickly
Create agents that respond to questions or complete tasks using your enterprise data.
Automate tasks independently
Autonomous agents plan, learn, and handle work on their own, freeing up your team.
Start fast with templates
Use prebuilt agents or customize templates to meet your unique business needs.
Streamline complex workflows
Set up agent flows to execute structured tasks at scale efficiently.
Enhance customer interactions
Voice agents bring AI-powered responsiveness to IVR systems and help more users faster.
Leverage your organizational knowledge
Ground agents in data from Microsoft Graph, Dataverse, OneLake, local files, and Azure cloud.
Turn conversations into action
Enable agents to take action using connectors, REST APIs, agent flows, and business processes.
Improve outcomes with structured instructions
Analyze, summarize, or transform text, documents, and images using AI for better results.
Connect to third-party data
Extend your agents’ capabilities with more than 1,400 Power Platform connectors and external services.
Reach users where they work
Deploy agents directly in Microsoft Teams, SharePoint, and Microsoft 365 Copilot Chat.
Engage across web and social platforms
Distribute agents to websites, social media, and messaging apps for consistent availability.
Enhance business applications
Add conversational experiences to line-of-business apps to boost adoption and efficiency.
Integrate with workflows and analytics
Connect agents with your apps, websites, and data to improve operational insights.
Build agents inside Microsoft 365
Use natural language to create intelligent agents in Microsoft 365 Copilot Chat to simplify workflows.
Get reliable answers safely
Copilot Chat delivers secure, GPT-4o-powered responses backed by enterprise knowledge.
Leverage your knowledge indexes
Use Azure AI Foundry search indexes for custom, context-aware agent responses.
Choose the right AI model
Select from thousands of Azure AI Foundry models for industry- or scenario-specific needs.
Simplify agent development
Quickly build, test, and deploy enterprise-grade agents using prebuilt tools and AI services.
Deploy anywhere
Deliver agents across web, Teams, Microsoft 365 Copilot, custom clients, and partner channels.
Manage centrally
Control agent creation, sharing, and performance from the Power Platform admin center.
Protect your data
Safeguard sensitive information and maintain compliance with enterprise-grade governance.
Scale with confidence
Oversee agent lifecycle, development environments, and operational spend efficiently.
Track performance and impact
Monitor adoption, usage, and ROI using Microsoft Purview, Power Platform admin center, and Viva Insights.
Build and extend intelligent agents with Microsoft Copilot Studio
Empower developers and business users to create, customize, and deploy AI-powered agents using natural language, low-code tools, and advanced extensibility. Connect agents to enterprise data, workflows, and applications to deliver secure, scalable AI experiences across your organization.
Schedule free consultation →Use cases
Reimagine business processes with AI agents
Move beyond traditional automation and enable AI agents that can reason, respond, and take action across your business systems. With Microsoft Copilot Studio, organizations can build intelligent experiences that improve productivity, accelerate decisions, and simplify everyday work.
Turn knowledge into instant answers
Empower employees and customers with AI agents that can quickly retrieve and summarize information from enterprise data sources, helping users find what they need without searching across multiple systems.
Reduce manual work with intelligent automation
Enable agents to handle repetitive tasks, trigger workflows, and coordinate actions across applications—freeing teams to focus on higher-value work.
Deliver consistent support experiences
Deploy AI agents that provide fast, reliable responses across channels such as Microsoft Teams, websites, and business applications, improving service quality and response times.
Scale innovation across the organization
Give teams the tools to build and extend AI solutions quickly using low-code capabilities while maintaining enterprise security, governance, and control.
Consulting services
Consulting services | FastTrack & packaged solutions
As a trusted Microsoft Business Applications Solution Partner, defacto Infotech helps organizations unlock the full potential of Copilot Studio through:
Planning
Define your AI strategy with a comprehensive analysis of business goals, user needs, and enterprise data sources—laying the foundation for scalable, intelligent agents.
Implementation
Build custom copilots using natural language, low-code design, and AI-powered automation, delivering conversational, context-aware experiences across multiple channels.
Customization
Extend Copilot Studio agents with enterprise knowledge, workflows, APIs, and connectors to align with your organization's processes and objectives.
Optimization
Continuously enhance agent performance with AI-driven insights, structured prompts, analytics, and autonomous workflows, ensuring productivity and engagement remain high.
FastTrack
Accelerate rollout with prebuilt templates, best practices, and packaged solutions—enabling faster time-to-value while maintaining enterprise-grade security and compliance.
Why de facto
Why are businesses choosing defacto infotech over others?
When you partner with defacto infotech, you gain more than a technology provider. You gain a team that understands business, processes, and growth. We work alongside you to deliver practical solutions that create real impact and long-term value.
Process-centric approach
We align technology to your core business processes. By understanding how your organization operates, we implement solutions that enhance efficiency, strengthen collaboration, and support consistent performance.
Proven Microsoft expertise
As a certified Microsoft partner, we leverage established best practices and industry standards to deliver secure, scalable, and future-ready solutions across the Microsoft ecosystem.
Value-driven outcomes
Our focus is on measurable impact. We enable greater visibility, improved decision-making, and operational agility that help organizations respond to change and drive growth.
Continuous optimization and innovation
Digital transformation is a continuous journey. We provide ongoing support, performance optimization, and strategic guidance to ensure your Microsoft investments continue to deliver value over time.
Customer story
See how organizations worldwide are leveraging Microsoft Copilot Studio to create intelligent, generative AI copilots—transforming workflows, enhancing customer support, and boosting employee productivity across industries.
Customer Service
Power Automate
Power Apps
Microsoft Copilot
AI Builder
Pricing
Pricing
Microsoft Copilot Studio offers flexible, scalable pricing tailored to organizational size, usage, and deployment needs.
Microsoft Copilot Studio - Pay-as-you-go
Free 100 users/site/monthPay-as-you-go Start using Copilot Studio without any commitment up front
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Latest updates
What's new?
Here are some of the recent updates:
Generative AI Agent Builder
Create conversational agents, automate tasks, and summarize content using natural language prompts.
Expanded enterprise integrations
Connect agents to Microsoft 365, Dynamics 365, Dataverse, OneLake, and external services for more contextual and data-driven responses.
Microsoft 365 Copilot
Build extensions and integrate copilots to enhance productivity directly within Microsoft 365 apps.
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Azure AI Foundry
Leverage specialized AI models and knowledge indexes for more context-aware, intelligent responses.
Click thisClient stories
What our clients say about us
Hear directly from businesses we’ve helped transform
★★★★★ 5.0
“Defacto Infotech didn’t just implement Dynamics 365; they re-engineered our entire sales workflow. Their team understood our unique challenges and delivered a solution that exceeded expectations. We saw ROI within the first 4 months.”
JM
John mitchellCTO, Global manufacturing firm
★★★★★ 5.0
“HIPAA compliance was our biggest concern. Defacto not only made it simple but also strengthened our patient data security. The implementation was smooth, and their ongoing support has been exceptional.”
SK
Sarah kimCFO, Healthcare provider
★★★★★ 5.0
“The team unified our online and offline channels seamlessly with Dynamics 365 Commerce. Customer satisfaction increased by 40%, and our inventory management is now real-time across all locations.”
MR
Michael rodriguezOperations director, retail chain
FAQ
Frequently asked questions
Get answers to common questions about Microsoft Copilot and AI-powered agent solutions.
AI agent development services help organizations design, build, and deploy intelligent agents using Microsoft technologies such as Microsoft Copilot Studio and Microsoft 365 Copilot. These services include creating conversational agents, integrating them with enterprise data sources, and enabling them to automate workflows or perform tasks across business applications. By leveraging AI agent development services, organizations can deliver context-aware experiences that improve productivity, streamline processes, and enhance both employee and customer interactions.
Yes. Our Microsoft Copilot consulting services help organizations plan, design, and implement AI-powered solutions across the Microsoft ecosystem. We work closely with your teams to identify high-impact use cases, connect Copilot to enterprise data, and build scalable AI agents using Copilot Studio, Microsoft 365, and Power Platform. This ensures your Copilot initiatives align with business goals, security standards, and long-term digital transformation strategies.
Yes, we specialize in helping organizations implement Copilot for Microsoft 365 across their productivity environment. Our services include readiness assessments, deployment planning, governance setup, and user adoption support. By implementing Copilot for Microsoft 365, organizations can bring AI-powered assistance directly into apps such as Word, Excel, Outlook, and Microsoft Teams—enabling employees to generate content, analyze information, and collaborate more efficiently.
Yes. Our team includes experienced Copilot Studio developers and Copilot Studio consultants who design and build custom AI agents tailored to your organization’s needs. They use the low-code capabilities of Microsoft Copilot Studio along with generative AI and enterprise integrations to create agents that can answer questions, automate tasks, and interact with business systems such as Microsoft Graph, Dataverse, and third-party applications.
Yes. As a trusted Microsoft Copilot implementation partner, we help organizations adopt and scale Copilot solutions across Microsoft 365, Dynamics 365, and the Power Platform. Our experts guide businesses through the entire journey—from strategy and architecture to deployment, customization, and optimization—ensuring Copilot delivers measurable productivity and operational improvements.
Dynamics 365 Copilot licensing varies depending on the specific Dynamics 365 applications your organization uses, such as Sales, Customer Service, or Finance. Some Copilot capabilities are included within certain Dynamics 365 plans, while others may be available as additional features. Our team helps organizations understand Dynamics 365 Copilot license options, evaluate their requirements, and select the right licensing approach to support AI-powered sales, service, and operational workflows.
Ready to transform?
Get a free assessment of your current systems and processes
Partner with defacto to identify opportunities and implement the right Microsoft solutions to support your business priorities.
In this complimentary session, we will:
- ✓ Discuss your current challenges, priorities, and business objectives
- ✓ Explore how Microsoft solutions can support your goals and operations
- ✓ Share practical recommendations aligned with Microsoft best practices
- ✓ Outline potential next steps based on your requirements and priorities
- ✓ Answer your questions with guidance from experienced Microsoft specialists
Your information is secure and will only be used to schedule your consultation.
100% ConfidentialNo obligationTrusted Microsoft Partner